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We are happy to hear from you!

(604)941-5686

Where style meets function – effortlessly.

XO helps the modern individual stay on top of his/her game with thoughtfully selected collections of the most sought-after eyewear designs and lens technologies.

This is the place where you’ll find comfort and peace of mind for all your vision needs.

Come and see for yourself – XO’s exquisite eyewear shopping experience. We are here for you.

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Current Job Openings

Job Title

Licensed Optician

Job Type

Full-Time Salaried


About XO

XO OPTIX Vision Care is an optical boutique located in the heart of Coquitlam. Our mission is to redefine the relationship between people and their eyewear, as well as to bring more appreciation to eyewear as a form of art rather than just a piece of material that we reluctantly wear and don’t love!

We welcome you to join our team as an in-house licensed optician!

  • We are a small but tight-knit team of opticians, receptionists and sales assistants.

  • We believe vision care is truly caring for our patients and ultimately help them live their vision - hence our motto "Live Your Vision”.

  • We are obsessed with taking absolute stellar care of our patients, as well as transforming the world of eyewear with a touch of creativity.


Job Overview

At XO, we value more than anything else, an honest and sincere attitude at work and in serving our customers, as well as a proactive, motivated, friendly and positive mentality.

We value a heart that is open to learning, adaptable to new things, and committed to self-improvement.

The right candidate should also be passionate, awesome at customer service, proficient at communicating with people, able to comprehend patients’ vision/lifestyle needs, and able to effectively put his/her optical knowledge to action.

Professionalism for this position is also reflected in a well-groomed appearance, along with being patient, responsible, detail-oriented, and organized.

Multi-tasking skills is also very important, as the right candidate should be able to complete multiple small tasks with efficiency and accuracy.

 

Work Days

40-hours/week.

Current shifts available: Monday, Tuesday, Wednesday, Friday 11am-7pm. Sunday 10am-5pm.

The right candidate should have flexible availability including weekends, evenings & training days.

 

Required Experience

  • Retail

  • Customer Service

  • Optical Dispensing

  • Contact Lens Fitting

 

Optional (Preferred) Experience

  • Optical Lens Edging / Finishing

  • Refraction (Sight-Testing)

  • Sales & Marketing

  • Event-Planning

  • Licensed by College of Opticians of BC

 

Job Description & Competencies

Not required to meet all competencies listed, however, the right candidate is expected to be highly motivated to learn quickly and be willing to pick up new competencies to ensure the best possible customer experience.

Optical Technical Competencies:

  • Efficiently and effectively demonstrate all essential functions of an Optician (Eyewear dispensing, fitting, adjustments, job ordering, fitting contacts, etc.)

  • Troubleshoot optical-related issues and handle customer concerns.

Sales:

  • Contribute to eyewear sales goals with an emphasis on great customer experience and after-sale care.

  • Educate and assist patients on frame selections to ensure both their fashion and function needs are met.

  • Educate and assist patients on lens selections to ensure their visual clarity and comfort needs are met.

  • Manage patient follow-up's and recalls.

Administration:

  • Quickly learn and process paperwork efficiently and effectively.

  • Keep organized records of patient information on paper and on optical software.

  • Write and respond to vendors and customers through professional email communications.

 
  • Great Work Ethics
    (Quality, Integrity, Responsibility, Confidentiality, and Discipline)

  • Proactive

  • Attention to Detail

  • Organized

  • Problem-Solving

  • Independent

  • Strong Communications

  • Builds Relationships (Sociable, Team-Player)

  • Compassionate and Understanding

  • Has an Eye for Aesthetics

Other Traits We Love

 

Benefits

  • After Probationary Period, you will be eligible for our XO Employee Benefits Program which includes:

  • Personal & Wellness Amenities

  • Personal & Career Development Opportunities

  • Employee Discounts

  • Direct Family Discounts

 

Compensation

Competitive compensation (full-time salaried) based on candidate’s experience, competencies, and job suitability.

 

How to Apply

Feel like you could be a good fit? Send us your cover letter and resume to careers.xooptix@gmail.com!

We thank all candidates for their interest. Only those who applied through the means specified will be considered. Only selected for an interview will be contacted.